Driver Terms and Conditions

URBE Limited Driver Terms

‘ URBE’ are trade names of Urbe Technologies, llc.

Driver Agreement

You deliver products as a self-employed driver to customers referred to you by us. This means that you are responsible for ensuring that you comply with the law in all ways relevant to the provision of the services including in relation to driving and insurance. You are also responsible for providing the services on time and in a professional manner, including the way in which you present yourself to each customer and otherwise relate to each customer. You are responsible for paying any taxes due in relation to your earnings from providing services using this web site.

URBE does not provide legal or accountancy advice and we encourage you to obtain proper advice to ensure that you meet all of the legal requirements applicable to you

By signing up on our website you confirm that you have the right to work in GA as a self-employed contractor. You also agree promptly to provide the information in relation to your identity and your right to work that we request from you from time to time.

You agree that we may contact you with details of a delivery at any time that you specify by way of our app that you are available to provide services. Each delivery will be allocated to the first driver to respond to those details. We give no guarantee that a minimum number of deliveries (or indeed any deliveries) will be offered to you. When you agree to make a delivery, you enter into a contract with the customer on the terms of a Delivery Agreement. The terms of the Delivery Agreement are .

You must fulfil the terms of a Delivery Agreement using your own money (where necessary including substitute items in accordance with our substitution policy), enter the prices of the items in our app (marking any items that are out of stock) and deliver the items to the address by the time specified in the order. Once delivery is complete, you must confirm this by way of our app. You buy the items as the agent of the customer.

We will (subject to receiving from you a copy of the receipt you obtain from the shop(s) as a ‘walk-in customer’) pay you the price charged to you by the shop(s) for the items delivered and the agreed delivery fee, the day after delivery. You agree that we are entitled to retain a service fee per order.  This is calculated by subtracting the following amounts from the amount paid to us by the customer: the agreed delivery fee and any bonus; the amounts applicable to the products which are purchased for the customer; and any sums that we pay to the customer for compensation as a result of you failing fully to fulfil your obligations under these terms.

You should not contact a customer except for reasons that are directly connected with the delivery. You should not make a delivery to a customer referred by us to you except via us and using our app.

We grant you a non-exclusive licence to use our app. You agree that you will only use the app in accordance with our instructions and that you will not do anything in relation to our app which is inconsistent with our ownership of the app. In particular, you will keep your password for the app confidential and will not allow anyone else to use the app.

If you are delivering alcohol or tobacco and the customer appears to be under the age of 21, you must ask to see the customer’s driving licence or passport for proof of age. No other proof of age is acceptable. If the customer cannot provide this valid ID, you must return any alcohol or tobacco to the shop where you bought it for a refund. You will still be paid for the delivery.

You agree that you will permit us such rights in relation to the device that you use to provide the services as we require to track your location. This is to enable us to send you orders for delivery in your location, track your progress, prevent fraud and improve our service. We will only use the personal data that we acquire as a result for these purposes.

You must report any discrepancies in payments within 14 days and mistakes cannot be rectified after this time.

Customer Terms and Conditions

URBE Limited Customer Terms

‘URBE’ are trade names of Urbe Technologies, llc.

Customer Agreement

Our agreement with you is solely in relation to the provision of software to enable you to order a delivery and only becomes binding on us when a delivery driver agrees to deliver your order and enters into a contract with you on the terms of a Delivery Agreement between you and the driver. The terms of the Delivery Agreement are here.

We are not responsible for the delivery driver who makes the delivery to you, nor for the items that he/she delivers. However, we do take all reasonable steps to ensure that you are happy with the service that the delivery driver provides to you.

After you order, we attempt to find a driver who can purchase the items that you have ordered on your behalf and to deliver them to you. By placing an order, you agree that we can share your personal details (including location and phone number) with nearby drivers. We cannot guarantee delivery and if we cannot find a driver within 40 minutes of the time that you place your order, we will cancel the order and send you an email or text message notifying you of cancellation.

We use your card details to pre-authorise payment for your items. Payment is then taken by us on delivery by the driver. By providing the PIN number that we have given you to a driver, you will confirm receipt of the delivery.

You have the option to select anything from same day delivery to delivery up to two weeks in advance.

You can cancel an order by contacting us at any time up until (but not including) the day of delivery.

If you cannot resolve a complaint with a driver to your satisfaction, you may contact us and we will assist in finding a resolution.

Agreement between Driver and Customer

URBE Limited (‘URBE’): Driver/Customer Delivery Agreement

The agreement between you and the delivery driver is made when the driver agrees to deliver the items in your order to you. The agreement is on these terms and no other terms.

If a driver is not found within 40 minutes of the time that you place your order with URBE, no agreement will be made as the order will be cancelled automatically.

You are responsible for checking a delivery immediately and notifying the driver of any errors in that delivery. Mistakes cannot be rectified later.

All purchases, including alcohol and tobacco, are made directly from local shops. The driver agrees to buy the purchases from the shop as your agent. This means that if you have any issues with the quality of the items delivered then you should raise them with the shop itself. As some items are weighed and cut to order, refunds may not always be possible unless the items are faulty or not as described.

The driver is responsible solely for delivery of the items.

You agree to pay the driver the total amount specified in your order which includes the driver’s delivery fee.

You must be ready at the delivery address at the agreed time as deliveries will not be left without signature and, where applicable, proof of age. If you cannot provide proof of age where required, the relevant items will be returned to the shop and you will be charged a fee.

You must confirm receipt of delivery by providing the PIN number issued by URBE to the driver.

The driver aims to deliver within 90 minutes of you placing your order (or the timescale notified to you at the time of booking). However, occasionally drivers may take longer to deliver due to circumstances outside their control, such as heavy traffic. Likewise, the driver does not guarantee that the items you order will be available. You will not be charged if an item is not available because it is out of stock. If an item does not match the item that you ordered, then you can ask the driver to take it back and you will not be charged for that item.

The driver will deliver on the delivery day that you select.

You can cancel an order by contacting URBE at any time up until (but not including) the day of delivery. In GA, the sale of alcohol is prohibited on SUNDAY before 12pm. Deliveries and sale of alcohol are prohibited under  21 years old.
 

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